Privacy Policy

Who we are

Renderfy. Our website address is: https://www.renderfy.co.

Information Collection

We collect personal information when users submit a rendering request, such as project title, URL to their Google Drive/Dropbox project folder, date of deadline, and any additional information they may provide. We also collect personal information when users fill out our contact forms, such as name, email, subject title, and their inquiry. We also use analytics tools like Google Analytics, Tawkto live chat, and Rank Math SEO to collect data on website usage.

Use of Information

We use the personal information we collect to communicate with users, provide customer support, and improve our services. We do not share, sell, or otherwise disclose personal information to third parties, except as described below.

Sharing of Information

We use third-party plugins and services, such as Stripe for payments, which may collect personal information on their end. We do not share personal information with any other third-party service providers. If you request a password reset, your IP address will be included in the reset email.

Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Data Retention

We retain personal information indefinitely, but users can contact us to request that their personal information be deleted from our records. We also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Security Measures

We use Wordfence security services which provide firewall, scanner for malware, malicious URLs, and patterns of infections by examining our website, checking our server and monitoring the website's online reputation, live security traffic and brute force protection.

Access to Information

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Users can change their account details such as account email, first and last name, display name, password, and billing details.

International Data Transfer

We are based in the United States and make every effort to comply with the General Data Protection Regulation (GDPR) and other applicable laws regarding the collection, use, and retention of personal information.